Post Views: 287 Photo caption: GMD/CEO, United Bank for Africa( UBA )Plc, Kennedy Uzoka addressing customers and staff during the launch and introduct...
Photo caption: GMD/CEO, United Bank for Africa( UBA )Plc, Kennedy Uzoka addressing customers and staff during the launch and introduction of Leo, a Chat Banking Personality on Social Media Platforms by UBA in Lagos on Thursday, January 11, 2018.
The management of United Bank for Africa Plc, on Thursday in Lagos took electronic banking a notch higher with the official launch of Leo the Chat Banker with which customers can make use of their social media accounts for key transactions.
Leo, according to a statement by the bank, is an artificial intelligence personality that helps address any type of banking concerns raised by customers meant to simplify the way transactions are carried out. This, it noted, has become necessary in today’s fast-paced world with demands for quick-time transactions and response.
Customers of the bank were taken through a step-by-step demonstration on the novel way of delivering lifestyle and quality banking through the Facebook Messenger chat platform.
With the aid of the platform, the bank assured that its customers from across Africa are able to “open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and airtime top up. They will also be able to confirm cheques, pay bills apply for loans, freeze accounts, request for mini statements, amongst other things.”
Speaking at the launch, UBA’s Group Managing Director, Kennedy Uzoka, said the event is part of initiatives aimed at putting the bank’s customers first, by continuously developing strategies to ease transactions for the bank’s numerous users, while guaranteeing utmost safety.
According to Uzoka, “the formulation of this product, is consistent with the bank’s customer 1st philosophy, where we are doing things not the way we like, but focusing on what the customers want, where they want it, and in the exact platform they want it.
“At UBA, we have been working with technology giants that have the global capacity to ensure not only seamless but also effortless banking for millions of our customers across Africa. We at UBA, have collaborated with Facebook to come up with this innovation that is capable of revolutionising the way banking is done in Africa,” he said. He also assured that Leo will in the nearest future, show up on other social platforms and added that all it takes to enjoy the services is simply to have a Facebook account.
Commenting on the character of Leo, Uzoka added: “Leo being an intelligent personality will give you feedback instantaneously as you transact your business on the platform. A solution that is from the customer’s standpoint and is easy to use by anyone’
Also speaking at the event, UBA’s Group Head, Online Banking, Austine Abolusoro, reiterated that Leo is not just a chat machine, but an artificial intelligence personality meant to address any type of banking concerns raised by customers.
“Leo is ready and waiting to help with most transactions and to deliver any form of banking services.
“Leo is operating a lifestyle banking platform on Facebook messenger to assist with your transactions while chatting with your friends and business partners. The security with this platform is that for every transaction, an OTP (One Time Password) is generated to the phone number that is registered on your account,” he stressed.
With Leo, he stressed further, the banking needs of customers become easy and as simple as chatting.