Ecobank Nigeria has announced an upgrade of its core banking application as part of a commitment to ensure improved customer service.
The upgraded system, according to Patrick Akinwuntan, managing director of the bank, “has superior functionalities which will help us deliver our brand promise as the Bank of choice for convenient, reliable and affordable services to our customers. The new platform also promises improved performance of our digital channels as well as top range security as you carry out your transactions.”
In a letter to Ecobank customers in Nigeria expressing appreciation for the support during the time of the upgrade, he apologized over disruptions experienced during the period of the upgrade.
Continuing, Akinwuntan recalled that “during the period our ATMs, Cards, and Mobile App were available for use, however, we experienced some post migration issues which affected transfers in and out of the bank and have now been mostly resolved.
“I apologise for any service hitches experienced during the upgrade and appreciate our customers’ commitment and partnership with Ecobank. We value their relationship greatly and are committed to ensuring they receive the best service possible”.
He urged customers of Ecobank to contact their dedicated Relationship Managers or call the Bank’s Contact Centre, should they have any feedback, enquiries or insight they wish to share about their experience with the system upgrade.