Photo Caption: From left, Ozena Utulu, Acting Group Head, Corporate Communications, Heritage Bank; Wing Commander JC Igwenagum, President, Nigerian Air Force 301 HAG Cooperative Multipurpose Society; and Rosemary Onwuka, Experience Centre Manager, Lagos Mainland 1, Heritage Bank, at the 14th Annual General Meeting of the Nigerian Air Force 301 HAG Cooperative Multipurpose Society.
Heritage Bank Plc says it has entered into a partnership with the 301 Heavy Airlift Group Cooperative Multipurpose Society, Nigerian Airforce (301 HAG CMS) to leverage impactful digital banking solutions that will enhance the society’s financial wellbeing and take its members’ experiences to a new level.
The bank revealed that through its advanced all-in-one digital banking experience, ‘Octiplus’ which would guarantee a new level of customer experience on the omni-channel to 1500 members of the cooperative.
The bank disclosed this on the sidelines of the 14th Annual General Meeting of 301 HAG CMS at the Nigerian Armed Forces Resettlement Centre, Lagos.
Speaking on the benefits of the Octiplus to the Cooperative, the Acting Group Head, Corporate Communications, Ozena Utulu explained that as a forward-thinking institution, the bank is ready to satisfy customers’ needs for financial health, wealth, trust, and security, with a new level of online, mobile, and omni-channel services for seamless, inspired, and innovative transactions.
According to her, “Heritage Bank is keeping the end customer at the heart of everything we do, we innovate to meet the demands of the new decade, including memorable experiences, instant solutions, robust security, ultimate convenience, reliability, and inspirational designs.
“Aside the regular features that were known by all including Payment features, buying of airtime, payment of bills, flight bookings, movie tickets and one of the most interesting features that was mentioned, was that with Octiplus, you can add all your debit cards from other financial institutions to this App and enjoy easy banking, easy life,” Utulu explained.
Also, addressing members at the AGM, President of the cooperative society, Wing Commander JC Igweagum said in a bid to forestall possible negative impacts of future economic disruptions, the cooperative is seeking to fully digitalize its financial operations.
He noted that the AGM theme: “Evolving Business Concepts for the New Normal,” showed how important it was for the Cooperative to key into fully digitalized operation that would leverage its members to perform financial transactions seamlessly from any part of the world.
Partnerships with organizations like Heritage Bank and others, he believes, would help diversify the cooperative’s investment into the real sector, which is why it “would be launching fully digitalized operations in the next few months to allow members operate their accounts from anywhere in the world. Investments in the Agriculture and Real Estate development sectors would also be scaled up to increase profit mark-up.
“Additionally, the Cooperative is currently discussing with its partners on the possibilities of diversifying its investment into the oil and gas sector as well as canopy rentals,” he stated.