The management of Heritage Bank Plc, at the weekend, said as part of ensuring the safety and wellbeing of its customers and employees which are the most pressing business needs, it has adapted to the changing environment to offer more seamless services without interruption.
A statement by the bank said it has adopted a systemic business continuity management strategy, as a crisis response measure to minimize and manage the risk arising from the challenges posed by the Coronavirus pandemic on human lives, businesses, and economies.
The statement quoted Heritage Bank’s Managing Director and Chief Executive, Ifie Sekibo, as saying in a message to customers, is to ensure that the payment infrastructure and logistics to maintain seamless operations are readily available.
He assured that despite the restriction of movement by the government to contain the spread, Heritage Bank remains committed to continually providing seamless service through its bouquet of electronic products available on notable App stores, as well as its website.
Sekibo, who reiterated that Heritage Bank is people-focused, noted that a percentage of its workforce work from the business offices to carry out functions that cannot be executed remotely.
He further stated that efforts were ongoing via the bank’s intranet and other channels to keep staff and customers up-to-date with the latest COVID-19 information and provide clear direction and guidance expected of workers and customers.
“All Heritage Bank staff have been trained in safety and protection measures and I will make it a responsibility that our organization continues to practice good hygiene, through frequent hand washing, use of sanitizers, and practicing social distancing during and beyond the pandemic.
“We have set up a COVID-19 Support Centre to offer COVID-19 safety tips to all our customers during this period, in support of the efforts of the Government and relevant bodies. Please send any information relating to the COVID-19 pandemic via these channels: E-mail: HeritageBankCovid19Support@hbng.com and contact number: 01-2369099,” the bank’s helmsman stated.
Sekibo, who said, “we are in this together,” noted that the world is inspired by the selfless health workers in the frontlines; whilst commending them for their self-sacrificing and bravery in the fight to contain the spread of the virus to keep the world safe and inhabitable.
Meanwhile, the MD, who expressed his heartfelt wish for the full recovery of those affected directly or indirectly by the virus, stated, “it is my supreme hope that the global halt comes to an end and that its cause, the virus, is vanquished sooner than later. I know that when this happens, we will rise from it all, stronger, as we started together.”