United Bank for Africa Plc, on Friday, held a special Customer Forum to mark the 2019 edition of the Customer’s Service Week, reiterating its commitment to surpassing the expectations of customers by fashioning products and services that meet their needs
The interactive forum held at the bank’s Head Office, in Lagos, offered an opportunity for the management, staff and customers to share ideas on how to improve customer-satisfaction, in line with its customer-first philosophy.
The bank’s Group Executive, Customer Fulfilment Centre, Anant Rao, while welcoming customers to the event, said UBA Plc has deliberately re-focused and re-engineered its activities to put customers first. This is why, he continued, the bank continues to leverage on a three-prong lever of People, Process and Technology, in a bid to ensure maximum satisfaction to the customers, without whom the bank will not exist.
According to him, “the singular mission of our consistent and superior customer experience has been imbibed into the DNA of each and every staff of the bank. In this way, there is no gainsaying that Service has been institutionalized at UBA. The mantra of our Customers being our employers has been ingrained into the psyche of each and every staff.”
Also addressing participants, the Group Head, Marketing, Mrs Dupe Olusola, said the bank has tailored a lot of products to assist customers to thrive in their various fields, adding that there was a lot of focus on small and medium scale enterprises which are growth drivers of any growing economy.
“At UBA, we are constantly thinking about you, creating personalized products you need to achieve your goals. Right from the kids, children, young adults, students to the mass retail market; SMEs; creative industry; agricultural; UBA has something for everyone, and we are here at your service all the time,” she stressed
Some of the customers who were at the event, commended the bank for the services it rendered to them, and also pointed out areas of improvement and expectation, adding that this will lead to beneficial interests to both parties.
A customer, High Chief Goddy Ulasi, who has banked with UBA for over 15 years, commended the bank for helping him and his business grow over the years and called on the bank to make rates more competitive to ensure that customers and businesses also benefit even more from the bank.
Responding, the Group Head, Transaction and Electronic Banking, Sampson Aneke, said the customers remain the key focus of the bank, adding that the bank is in discussions with the key agents to ensure ease of transactions.
Earlier, UBA’s Group Managing Director/Chief Executive Officer, Kennedy Uzoka, who wrote a statement on the significance of continuous excellent service delivery to customers, appreciated the staff who have worked tirelessly to satisfy customers and urged them not to rest on their oars.
“Let’s strive to put the magical touch in everything we do to create a symbolic service experience for our ‘Employer’ – the Customer!”, Uzoka said.
The theme for this year’s celebrations, “Magic Happens Here”, embodies all that the bank represents as encompassed in its Core Values – the 3EEEs: Excellence, Enterprise and Execution.

Photo caption: From left, UBA Customers, Adegbola Abiodun and Mrs. Adebanke Adegbola; Regional Head, Lagos Bank, UBA Plc, Mrs. Pamela Shodipo; UBA Customer, Mrs. Adepele Amure; Group Executive, Transformation and Resources, UBA Plc, Chiugo Ndubuisi; UBA Customer, High Chief Goddy Ulasi; Group Head, Marketing, Mrs. Dupe Olusola; Regional Head, Lagos Bank, Ms. Emem Usoro; at the special UBA Customer Forum held to commemorate 2019 Customer Service Week in Lagos on Wednesday, October 9, 2019.