Director General of Nigeria’s Securities and Exchange Commission (SEC), Dr. Emomotimi Agama, at the weekend reaffirmed commitment to leveraging technology to strengthen investor confidence and transforming the country’s capital market for global competitiveness.
Speaking at the 2025 Customer Service Week celebration in Abuja with the theme: “Building the Market of the Future, One Interaction at a Time,” Agama said the commission is embracing digital innovation as a core part of its service strategy to enhance transparency, efficiency, and accessibility across all market operations.
He noted that recent advancements, such as the digitization of SEC processes, deployment of new online service portals, and enhanced engagement with market stakeholders through digital platforms, were designed to simplify regulatory interactions and make the market more user-friendly.
The digitization of the SEC’s processes, as well as “the launch of new portals, and our enhanced engagement on social media are all steps in the right direction. They are designed to make our market more accessible, transparent, and user-friendly”.
While acknowledging the transformative power of technology, the SEC boss stressed that human engagement remains central to building trust.
He explained that “technology is only an enabler,” adding: “The heart of excellent service is the human connection—the ability to listen, understand, and provide solutions that make every stakeholder feel valued.”
Agama pledged that the commission would continue to invest in digital infrastructure, continuous staff training, and tools that empower frontline officers to deliver superior service to investors.
He described customer-facing staff as the “true heroes” of the capital market, whose work directly shapes investor perception and confidence in the system.
The SEC’s vision, he stressed, is to build a deep, vibrant, and technology-driven capital market powered by efficient service delivery and sustained trust.
“Let every day be Customer Service Day at the Nigerian SEC and across our capital market. Let us continue to build this market of the future, not with grand pronouncements alone, but with one successful interaction, one resolved complaint, and one satisfied stakeholder at a time,” he stated.
